Meet the Team

Scott Arena is a veteran real estate professional with more than 30+ years of leadership in the property management industry. A native Oregonian, Scott earned his Bachelor of Science degree from Lewis & Clark College in 1987 and began his career in multifamily housing in 1991. His early experience managing large conventional communities for Guardian Real Estate Services quickly led to a corporate role as Portfolio Supervisor.

In 1996, Scott joined GSL Properties, where he advanced to Vice President of Management Operations. There, he played a key role in the growth and oversight of a portfolio that expanded from 2,500 to over 9,000 units, specializing in the development and acquisition of affordable housing communities. He continued that trajectory at Quantum Residential, where he assumed leadership of key client accounts across Oregon and Washington and rose to Executive Vice President, and ultimately, CEO/President. Under his direction, Quantum managed a portfolio nearing 7,000 units that included both conventional and affordable housing assets.

Scott brought his operational expertise and strategic vision to IPM in 2017. As Asset and Commercial Portfolio Manager, he focuses on overall portfolio development and client relations—helping to drive, stabilize and grow the success of the companies overall portfolio. In 2022, Scott played a central role in the successful acquisition of a regional management firm, contributing to IPM-CR’s growth to nearly 18,000 units across the Pacific Northwest.

Scott holds a Certified Property Manager (CPM®) designation through the Institute of Real Estate Management and is a licensed real estate broker in Oregon. He has served the industry extensively through MultiFamily NW—as a Board Director from 2012 to 2019, Board President in 2015, and as an active member of the Government Affairs Committee, the MFNW Foundation, and as co-chair of the Long Range Strategic Planning Committee. He is also a frequent panelist, speaker, and emcee for the region’s bi-annual Apartment Report events.

Scott remains an integral part of the team, offering guidance and perspective as the company continues to advance forward.

With a strong background in commercial property management, Kara Brook brings a solutions-driven and detail-oriented approach to her role as Commercial Portfolio Manager and Broker at CRMG. Her experience navigating the complexities of commercial assets allows her to manage operations with confidence while maintaining a clear focus on tenant satisfaction and property performance.

Kara is known for her proactive mindset and strong problem-solving abilities, approaching each challenge as an opportunity to improve operations and outcomes. She works closely with clients, tenants, and vendors to ensure properties are well-maintained, efficiently managed, and aligned with ownership goals.

Kara’s creativity is evident not only in her work, where she brings thoughtful and innovative approaches to problem-solving, but also in her personal life, where she continues to explore creative outlets beyond the workplace.

With more than a decade of experience in the multifamily industry, Matthew Burnham brings a well-rounded and analytical approach to his role as Portfolio Manager at CRMG. His background spans both conventional and affordable housing, providing him with a strong understanding of property operations, financial performance, and long-term asset strategy.

Matthew is known for his ability to drive value through financial analysis, capital project oversight, and leasing optimization. He works closely with on-site teams and clients to support consistent performance, identify opportunities, and implement practical solutions that align with portfolio goals.

Collaborative and solutions-oriented, Matthew takes a thoughtful approach to balancing operational needs with client expectations, helping ensure stable and successful communities across his portfolio.

Outside of work, Matthew enjoys spending time outdoors, often camping along the Oregon coast or staying active with his energetic Husky.

With a strong foundation in property management, Collin Buzzeli serves as a Portfolio Manager Associate at CRMG, supporting the performance and oversight of a diverse portfolio of affordable housing communities across Oregon. He works closely with portfolio leadership, on-site teams, and ownership groups to ensure operational efficiency, regulatory compliance, and consistent property performance.

Collin began his career as a Leasing Agent and quickly advanced through on-site roles, including Assistant Manager and Community Manager. During this time, he successfully stabilized underperforming properties, improved occupancy, reduced delinquencies, and strengthened resident communities—building hands-on operational experience that continues to inform his portfolio-level work.

He holds a Bachelor’s degree in Business Management and Leadership from Portland State University, along with a certificate in Property Management. Collin’s experience balancing full-time work, academic commitments, and personal responsibilities has shaped his disciplined, solutions-oriented approach.

Now supporting portfolio operations across affordable housing programs, including LIHTC and HUD, Collin contributes to financial oversight, reporting, compliance coordination, and operational support. Known for his proactive communication and attention to detail, he is committed to supporting both team development and long-term portfolio success.

With more than 15 years of experience in property management, Chris Carter has built his career through hands-on leadership and a deep understanding of property operations. His background spans conventional, mixed-use, HUD, and LIHTC communities, providing him with a well-rounded and adaptable approach to portfolio management.

Chris began his career with C&R Real Estate Services, serving from 2008 to 2014 as both a maintenance professional and property manager at Hamlin Manor and Park Hamlin. During this time, he developed a strong operational foundation and a commitment to resident-focused service. He later joined joined the operations at Hawthorne East through a critical recovery period following a failed REAC inspection and managed the property through an occupied rehabilitation. He further expanded his affordable housing expertise at the Peter Paulson, a LIHTC community.

After joining Income Property Management at North Main Apartments, Chris quickly demonstrated a willingness to take on new challenges. He supported multiple communities with open leadership positions, stabilized operations, and successfully completed six lease-ups. During this period, IPM and C&R merged to form CRMG, further expanding his institutional knowledge and cross-portfolio experience.

Following the sale of North Main, Chris transitioned into the role of Portfolio Manager, where he is recognized for his adaptability, problem-solving mindset, and steady leadership. His broad operational experience and results-driven approach continue to support strong performance across the portfolios he oversees.

With more than a decade of experience at CRMG, Kevin Dadik brings a thoughtful and strategic approach to his role as Portfolio Manager, overseeing a diverse mix of residential and mixed-use properties across Portland and the surrounding areas. He works closely with clients to tailor management strategies that align with their investment goals and long-term vision.

Kevin began his property management career as a Community Manager with a local firm before joining IPM (now CRMG) in 2015 as an on-site Property Manager. His leadership and analytical skills quickly earned him promotions to Assistant Portfolio Manager in 2018 and Portfolio Manager in 2021. Over the years, Kevin has successfully managed vintage Portland properties, suburban communities, and high-end new developments—each requiring a distinct balance of creativity, operational oversight, and client collaboration.

A graduate of Lewis & Clark College, Kevin holds a Bachelor of Arts in History. His decade of experience with CRMG has provided him with a comprehensive understanding of how properties and teams evolve over time, allowing him to develop effective, sustainable management strategies. He is known for his steady leadership, strong communication, and commitment to ethical, transparent practices that foster trust among clients and staff alike.

Outside of work, Kevin enjoys traveling, hiking, and spending time with his wife and their cats.

Hannah Friberg brings more than a decade of experience in property management, with a career spanning on-site operations and portfolio leadership. She began her career as an on-site Property Manager, where she developed a strong foundation in operational excellence and resident relations.

Throughout her career, Hannah has supported lease-ups, stabilization efforts, and complex property transitions. She currently serves as a Portfolio Manager, overseeing a diverse portfolio of Tax Credit and HUD communities, and brings a thoughtful, forward-looking approach to managing regulatory, operational, and team-based challenges.

Known for her compassionate, trauma-informed leadership style, Hannah brings a modern perspective to portfolio management that emphasizes empathy, accountability, and collaboration. Her teams value her clear communication, consistent expectations, and hands-on support, which empower managers to lead their communities with confidence and excellence.

Hannah’s approach brings a renewed sense of balance and intentionality to property operations, helping create stable, supportive communities where both people and performance can thrive.

With nearly three decades of experience in property management, Megan Gibson brings a powerful blend of marketing expertise, operational insight, and leadership strength to her role as Portfolio Manager at CRMG. Her extensive background spans every level of the multifamily industry—from on-site management to corporate leadership—providing her with a comprehensive understanding of both daily operations and long-term strategic objectives.

Megan’s marketing expertise gives her a distinct advantage in identifying market opportunities, strengthening resident engagement, and implementing leasing strategies that enhance property performance and deliver measurable results. Having completed professional coursework through the Brodsky School of Real Estate, she combines formal training with extensive hands-on experience to continually refine her approach and drive portfolio success.

Committed to professional development, Megan holds multiple certifications through the National Apartment Association, including NALP (National Apartment Leasing Professional), CAM (Certified Apartment Manager), and CAPS (Certified Apartment Portfolio Supervisor).

A respected and inspiring leader, Megan is known for fostering high-performing teams through clear communication, accountability, and collaboration. She creates an environment where employees feel empowered, valued, and motivated to succeed.

Outside of work, Megan enjoys exploring new places and spending time near the water—her favorite way to recharge and find inspiration. Her deep industry knowledge, creative problem-solving, and unwavering dedication to excellence make her an invaluable member of the CRMG team and a trusted partner to both clients and residents.

With more than a decade of experience in property management, Joey Issac brings a dedicated and people-focused approach to his role as Portfolio Manager Associate at CRMG. He began his career in maintenance, building a strong operational foundation and hands-on understanding of property performance, before transitioning into residential property management and advancing through roles as Leasing Agent, Assistant Manager, and Property Manager.

Over the past several years, Joey has focused on commercial property management, where he has developed a strong niche in supporting portfolio operations and client success. His diverse background across maintenance, residential, and commercial sectors provides him with a well-rounded perspective and the ability to approach challenges with practical, solutions-oriented thinking.

Joey is known for his reliability, responsiveness, and proactive approach. He works closely with clients, teams, and vendors to ensure properties operate efficiently while maintaining strong relationships and consistent performance across his portfolio.

Outside of work, Joey enjoys staying active by riding bikes and playing basketball with his wife and kids, reflecting the same teamwork and energy he brings to his role each day.

With her experience and career firmly rooted in property management, Stacy brings more than two decades of expertise to CRMG. She began her journey with IPM over 20 years ago, supporting multiple departments before finding her long-term path in Human Resources. Over time, she has grown into a trusted partner to both staff and leadership, known for her approachable style and commitment to employee success.

Stacy played a pivotal role during the merger of two deeply rooted property management companies, IPM and C&R, helping guide employees through the transition with steadiness, empathy, and clarity. As CRMG emerged, she became a pillar of consistency and strength, ensuring employees felt supported and connected throughout the organizational changes.

Now serving as Director of Human Resources, Stacy oversees all facets of HR, including recruitment, onboarding, benefits administration, compliance, and employee relations. She is passionate about cultivating a positive workplace culture where employees feel valued, engaged, and equipped to grow. Stacy also leads professional development initiatives and supports leadership in building strong, cohesive teams across the organization.

Her deep institutional knowledge, combined with her unwavering dedication to employee well-being, make her an invaluable part of CRMG’s leadership team and a driving force in shaping the company’s people-first culture.

Outside of work, Stacy enjoys exploring the outdoors with her family, attending local sporting events, and discovering new restaurants in Portland’s vibrant food scene.

With a strong background in training and development, Brandon Loveland brings a structured and solutions-oriented approach to his role as Training Manager at CRMG. His experience spans property management, legal compliance, and organizational development, allowing him to support teams with practical, effective training strategies.

Brandon has extensive experience working with teams of varying sizes, developing policies, and improving processes to drive consistency and operational efficiency. His foundation in landlord-tenant law, Fair Housing, and regulatory compliance provides him with a clear understanding of the frameworks that support successful property management operations.

Known for his thoughtful and collaborative approach, Brandon focuses on strengthening team performance, enhancing training programs, and building systems that support long-term growth. His ability to translate complex requirements into clear, actionable processes makes him a valuable resource across the organization.

With nearly two decades of experience in property management, Maggie McGregor brings a well-rounded and adaptable approach to her role as Portfolio Manager at CRMG. Her career began in 2006 at an affordable housing community in Government Camp, Oregon, before transitioning to managing a conventional market-rate portfolio throughout the Portland metro area.

In 2016, Maggie expanded her expertise into project management, gaining valuable experience in construction and development within the multifamily industry. This experience strengthened her understanding of property operations and long-term asset performance, enhancing her ability to navigate complex challenges with both strategic insight and practical execution.

Maggie returned to property management in 2018 in an asset management role, further broadening her perspective across operations, financial performance, and portfolio strategy. Her diverse background allows her to support strong outcomes for both clients and communities while maintaining a steady, solutions-oriented approach.

Outside of work, Maggie is passionate about community involvement and safety education. She operates a CPR training business and enjoys spending time at her small farm in Monmouth, Oregon, where she focuses on building a sustainable and connected lifestyle.

Meg Riley joined CRMG in January 2025 as Human Resources Generalist, bringing more than 13 years of progressive experience in human resources. In her role, she oversees employee relations, Workers’ Compensation, and serves as Chair of the Safety Committee, supporting a safe, compliant, and people-focused workplace.

Prior to joining CRMG, Meg worked in a psychiatric stabilization clinic, where she became a Certified Nonviolent Crisis Intervention Instructor. This experience shaped her trauma-informed approach to employee relations, allowing her to effectively support staff in a dynamic and evolving property management environment.

Before relocating to Oregon in 2020, Meg worked with Satellite Affordable Housing Associates in Berkeley, California, where she served as an HR Coordinator overseeing payroll, benefits, Workers’ Compensation, and safety programs. During her time there, she also supported the lease-up of a newly constructed 23-unit community serving families, disabled veterans, and transition-aged youth, reinforcing her commitment to supporting underserved communities.

Meg is known for her empathetic, solutions-oriented approach and her ability to build trust across teams. Her work supports CRMG’s commitment to fostering a culture of accountability, collaboration, and employee well-being.

Outside of work, Meg is actively involved in the Portland community, serving on boards through local recovery organizations, NAMI, SOLVE, and her children’s school PTA.

With more than a decade of experience in marketing, branding, and customer engagement, Cassandra Reynolds brings creative strategy and operational insight to her role as Marketing Manager at CRMG. She leads marketing initiatives at both the site and corporate levels, working closely with property managers while overseeing corporate branding and communications efforts.

Cassandra’s background spans hospitality and real estate marketing, giving her a well-rounded perspective on revenue strategy and customer experience. Prior to joining CRMG, she served as Director of Sales and Marketing and Director of Operations for a hotel management company, where she led sales strategies across multiple properties, implemented revenue-focused marketing initiatives, and guided teams through operational transitions, including acquisitions.

Her transition into multifamily marketing allowed her to bring the pace and adaptability of hospitality into an industry navigating significant change during the pandemic and evolving landlord-tenant legislation. Through steady persistence, Cassandra has contributed to the evolution of CRMG’s digital presence and rebranding efforts, strengthening brand standards and supporting overall portfolio performance.

A graduate of Portland State University with a Bachelor of Science in Business Marketing, Cassandra prioritizes continued education through accredited, industry-recognized certifications to stay aligned with the evolving marketing landscape.

Outside of her corporate role, Cassandra enjoys photography, reflecting her passion for visual storytelling and community connection.

Sarah serves as Director of Commercial Portfolio Management at CRMG, bringing over a decade of hands-on experience and progressive leadership within the commercial property management sector. A licensed real estate broker in Oregon, she began her career with CRMG in 2014 as an Accounting Assistant, quickly earning recognition for her work ethic and attention to detail. She went on to support the executive team as an Assistant to the Managing Director, gaining valuable exposure to portfolio operations.

In 2016, Sarah officially transitioned into the commercial division and was promoted to Portfolio Manager in 2020, followed by Senior Portfolio Manager in 2024. Her portfolio has included a broad mix of retail, office, and industrial assets, allowing her to lead with versatility and confidence across property types.

Sarah is known for her strategic focus on tenant retention, asset value optimization, and operational efficiency, while fostering long-term client relationships built on transparency and trust. Her deep understanding of the industry is matched by her ability to lead teams and implement practical solutions that drive results.

Prior to her career in real estate, Sarah worked in the restaurant industry, where she developed her customer service mindset and team-first leadership style. A devoted Cubs fan, she brings grit, loyalty, and long-term perspective to every challenge—making the wins all the more meaningful when they come.

Kristin Strong serves as the Director of Affordable Portfolio Management at CRMG, bringing over 25 years of comprehensive property management experience across the affordable, conventional, and commercial sectors.

For the past 15+ years, Kristin has dedicated her career to affordable housing—a space she is both highly experienced in and deeply passionate about. She began her journey in 2007, supporting multiple portfolio managers before being promoted to Compliance Manager, where she oversaw regulatory compliance for more than 4,000 units across three states. Her knowledge spans an array of housing programs, including LIHTC, HUD, HOME, USDA Rural Development, and Risk Share.

In 2016, Kristin advanced into a Project Manager role, and by 2018, she was promoted to Portfolio Manager, where she continued to demonstrate her strengths in team leadership, compliance oversight, and operational strategy.

Since joining CRMG in 2024, Kristin has made an immediate and measurable impact. Her focus on staff training, regulatory excellence, and portfolio performance has helped drive occupancy increases and strengthen operational outcomes. She is known for her strategic mindset, high standards, and ability to build collaborative relationships across departments and with external partners.

As Director of Affordable Portfolio Management, Kristin leads with a commitment to accountability, community impact, and equitable housing access, positioning CRMG for continued success in the affordable housing space.

With two decades of experience in property management across both the East and West Coasts, Grace Phillips brings deep operational knowledge and a uniquely adaptable skill set to her role as Portfolio Manager at CRMG. She specializes in overseeing properties with complex financial, regulatory, or construction challenges and is known for her steady leadership and hands-on management style.

An inner Southeast Portland native, Grace grew up around the construction industry and has witnessed firsthand the evolution of Portland’s housing landscape. She earned her Bachelor of Science in Sociology and Anthropology from the University of Oregon in 2002. After graduation, she moved to the Boston area, where she began her property management career as an Administrative Assistant. Within a year, she advanced into a Portfolio Manager role overseeing a diverse mix of market-rate housing, condominium associations, and commercial properties throughout the Boston metro region.

Grace returned to Portland in 2005 and joined IPM (now CRMG) as a Portfolio Manager, gaining experience with vintage and suburban communities, as well as HUD and tax-credit properties—many of which were undergoing significant renovations as the market strengthened. She later expanded her expertise with another local firm, managing both a portfolio and on-site operations at multiple 200+ unit communities while maintaining 97% occupancy in a challenging rental climate.

In 2015, Grace returned to CRMG with a broadened perspective and strengthened leadership approach. Over the past decade, she has managed a diverse portfolio across Portland, Clackamas County, Washington County, and Vancouver. She is recognized for her expertise in client retention, budget development, project management, and navigating ongoing changes in housing laws and regulations.

Grace’s favorite part of the industry is seeing properties transform—whether through strategic renovations, operational improvements, or the development of strong on-site teams. Her commitment to mentorship, regular site engagement, and collaborative problem-solving continues to make her an invaluable asset to CRMG and the clients she serves.

With more than 20 years of experience in logistics and project management, Tania West brings a structured and solutions-oriented approach to her role as Portfolio Manager at CRMG. Her background supports her work within the affordable housing sector, where she is committed to maintaining stable, well-managed communities for residents and families.

Tania’s experience in logistics has strengthened her ability to manage multiple priorities, streamline workflows, and maintain consistency across her portfolio. She has extensive experience training and supporting teams, improving operational efficiency, and serving as a reliable point of contact for clients, vendors, and ownership groups.

Known for her people-first mindset and strong organizational skills, Tania approaches portfolio management with a proactive and thoughtful leadership style. She focuses on ensuring properties operate smoothly while maintaining compliance, fostering strong relationships, and supporting long-term portfolio success.

With more than 25 years of experience in property management, Jennifer Wyncoop brings a well-rounded and seasoned perspective to her role as Portfolio Manager at CRMG. She began her career with IPM at an affordable housing community and has since expanded her experience across conventional, commercial, manufactured housing, and storage properties.

Over the years, Jennifer has grown into leadership roles including Area Manager, where she oversaw multiple communities and expanded into commercial operations. Her diverse background across asset types provides her with a comprehensive understanding of property performance, operations, and long-term portfolio strategy.

A licensed real estate broker since 2019, Jennifer combines hands-on operational expertise with market insight to support asset value and client goals. She is known for her steady leadership, practical approach, and ability to manage complex portfolios with consistency and care.

With her career deeply rooted in property management, Jenn Zapata brings a unique blend of operational insight and accounting expertise to her role as Accounting Manager at CRMG. Having grown up in the industry and lending a hand with unit turns alongside her father, property management has long been a foundational part of her life and professional identity.

Jenn began her career in 2013 as an on-site leasing agent before advancing into a Property Manager role overseeing a 108-unit community in Tigard. Her path later led her to the corporate side of the industry, where she supported operations as an administrative assistant and transitioned into Accounts Receivable and Accounts Payable. It was during this time that Jenn discovered her strength and passion for accounting, ultimately becoming a full-charge bookkeeper responsible for overseeing the financials of 24 properties.

In 2022, Jenn joined CRMG as a Senior Property Accountant, where she leveraged her combined operational and accounting background to help bridge understanding between departments. Now serving as Accounting Manager, Jenn focuses on strengthening collaboration between operations and accounting, recognizing these two functions as the foundation of effective property management and exceptional client service.

Jenn is known for her collaborative leadership style and dedication to mentorship. She finds the greatest fulfillment in supporting her team’s growth, sharing knowledge, and working together to solve challenges. Her experience, approachability, and commitment to excellence make her a valued leader within CRMG’s accounting team and across the organization.