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Multi-family Resident Retention

We Eliminate the Stress of Property Ownership

Resident Retention for your Multi-family Property

As multi-family property managers, we place significant emphasis on resident retention to encourage overall satisfaction for our residents resulting in long-term lease for our clients. At CRMG we return to our core values to develop impactful resident retention strategy:

Responsive Maintenance and Repairs

We prioritize timely and efficient resolution of maintenance issues to ensure resident satisfaction. Our team promptly addresses repair requests and ensures that common areas and amenities are well-maintained. By providing a well-kept living environment, we contribute to a positive resident experience, increasing stability.

Effective Communication Channels

We establish clear communication channels to address resident inquiries, feedback, and concerns promptly. This includes offering online portals, dedicated phone lines, and email addresses for residents to reach out with their questions or requests. By fostering open and transparent communication, we encourage resident collaboration and demonstrate our commitment to resident satisfaction.

Community Engagement Activities

Whenever possible, we organize community events and activities to encourage residents to interact with their neighbors and feel a sense of belonging within the community. These may include social gatherings, fitness classes, or holiday events that foster a sense of community among residents. By creating a welcoming and inclusive atmosphere, we enhance the overall resident experience and maintain resident retention.

Convenient Amenities and Services

We offer convenient amenities and services whenever possible to enhance the resident experience. This includes fitness centers, swimming pools, laundry facilities, and package delivery services that meet residents' needs and preferences. By providing these amenities, we add value to the rental experience, increasing retention and providing stability.

Resident Services and Incentives

When possible, we provide resident services and incentives at our communities to incentivize lease renewals. Resident services and incentives may include upgrades to units or amenities, or opportunities for drawings or giveaways for residents who participate in referral programs. By acknowledging and rewarding resident loyalty, we strengthen our relationship with existing residents and encourage them to stay longer.

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Owner or Renter?

  • “After interviewing five management companies with a consultant, we chose Income Property Management to manage our apartment complex of 239 units. We were impressed by the professionalism and experience of the team that IPM presented to us. We had intended to use our consultant through the transition period from our previous management company, but it became immediately clear that was unnecessary.
    Income Property Management has provided us with the expertise and care that the property requires and that we, as owners, greatly appreciate. They are keenly aware of how we want the property run and the quality of work we expect to maintain and improve the value of our apartment complex. IPM keeps us informed and of improvement needed and cost comparison for our approval. Weekly reports are on time and everyone on the team has made themselves available to us on a moments notice.
    We are very happy to have you on board.”

    Trudy Morrison / Owner – Parkwest Apartments

  • “We have benefited from IPM’s integral management systems such as: timely accounting statements, responsive administrative personnel and the active involvement of the Assistant Portfolio Manager.
    My partner and I appreciate how IPM has customized our individual management services as they directly pertain to our buildings. Two of the buildings are listed on the historic register and have unique needs that are handled with poise.
    I would like to compliment Kirby and IPM on your ability to attract and retain quality individuals for our on-site management needs. We would attest this ability to the continual training and support of the managers and maintenance teams. In addition, we appreciate the ability for IPM to implement new ideas from the direction of owners like us. One example is, on our suggestion, you added medical benefits and 401k to on site managers. As a result the properties have benefited from highly skilled, long-term employees.
    Also, I’d like to commend you and your staff for staying in tune with the market and adjusting rents to market trends while closely monitoring expenses. It is important to us that your firm offers such a professional management service. Again, we thank you for all you do.”

    Glen Davis / Owner - The Commodore, The Winston, The Gentry, Union Arms

  • “After carefully reviewing proposals from three competing companies, we chose IPM to implement a business plan to completely renovate and reposition our two apartment buildings in the local market. As part of this process IPM was instrumental in interviewing and hiring contractors and vendors, making recommendations for marketing the units for rent, and replacing the on-site staff.
    The renovations to each building exceeded our expectations as the Portfolio Managers completed the scope of work on time and within the budget. They have also achieved and exceeded our goals for after-renovation income, re-renting the units to incoming students at rent levels that are substantially higher than we had experienced under the direction of the previous management team.
    In addition, we have found IPM to be a pleasure to work with. Their team communicated well and is on top of every aspect of operations in their role as Portfolio Managers.”

    Dean Mcgregor / Owner – Savoy Apartments

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